JCAT Solutions LLC (“JCat Solution,” “We,” “Us,” or “Our”) provides healthcare services. We offer medical billing, virtual scribe support, credentialing, and back-office services for U.S. healthcare practices. Protecting personal and private information is essential for our clients, employees, and visitors. This Privacy Policy explains how we collect, use, and protect personal data. We comply with applicable laws and industry standards.

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Scope

This Privacy Policy covers all personal information that JCAT Solutions LLC collects or processes. This includes, but is not limited to:

• Healthcare providers and organizations using our services.

• Employees and contractors working with or on behalf of our clients.

• Individuals visiting our website: jcatsolution.com

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SMS Consent

When you choose SMS updates from JCAT Solutions, your consent info stays private. We won’t share it with third parties for marketing.
We may share your SMS opt-in status and personal data with third-party vendors who help deliver messages.
This group may include platform providers and mobile carriers.
We do NOT share text messaging opt-in data or consent with any unrelated third parties.

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Types of Personal Data We Collect

We may collect these types of personal information based on your relationship with us:

• Contact Information: Name, email, phone number, and address.

• Professional Information: Licenses, credentials, education, and experience.

• Employment Information: Role, employer, and work history.

• Service Data: Billing records, user activity, appointment data.

• Financial Information: Billing contacts and payment details (for invoicing only).

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How We Collect Personal Data

We collect personal information through the following methods:

• Web forms: Contact forms, sign-ups, service requests.

• Communication: Email, phone calls, and video meetings.

• Client onboarding: During service setup and business agreements.

• Job applications: Through resumes, CVs, and interviews.

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How We Use Personal Data

We use your information for the following purposes:

• To deliver and manage healthcare administrative services.

• To communicate with clients and partners regarding service updates.

• To process billing and service-related payments.

• To maintain internal business records.

• To recruit and onboard new employees or contractors.

• To improve the quality and security of our services.

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Opt-Out of SMS

You can stop SMS messages anytime. Just reply with STOP or UNSUBSCRIBE to any message.
You can also text your request to .
We’ll remove your number quickly.

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Disclosure of Personal Data

We only share personal data in specific situations:

• Legal compliance: We respond when the law requires it.

• Service providers: We work with trusted partners, such as payment processors and software platforms, to assist our operations.

We don’t sell, rent, or share your personal information with others for marketing.

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Security Measures

JCAT Solutions LLC uses reasonable administrative, technical, and physical safeguards to protect personal data, including:

• Encryption of sensitive data.

• Access restrictions based on role and responsibility.

• Secure databases and cloud infrastructure.

• Routine data backups and disaster recovery planning.

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Data Retention

We keep personal information only as long as necessary for operations, legal reasons, or compliance.
Once it’s no longer needed, we securely delete or anonymize it.

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Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access a copy of your personal data.

• Request a correction or update to inaccurate information.

• Ask for the removal of your private information (within legal boundaries).

• Object to the processing of your personal data.

• File a complaint with a data protection authority.

To exercise any of these rights, please contact us using the information below.

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Changes to This Privacy Policy

Changes in the law or our practices may require us to update this policy.
We will indicate the change by updating the effective date and posting the new version on our website.
Continued use of our services means you accept the updated terms.